Returns Policy

We want you to be completely satisfied with your purchase from [Your Company Name]. If for any reason you are not fully happy with your packaging products, we offer a 30-day returns policy to ensure your peace of mind.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • The request for return is made within 30 days from the date of delivery.
  • The packaging products are unused, in their original condition, and in the original packaging.
  • Proof of purchase or order details are provided.

How to Initiate a Return

To initiate a return, please follow these simple steps:

  • Contact our customer service team either by phone or email, and provide your order details and reason for the return.
  • Our customer service team will guide you through the return process and provide you with a return authorization (RA) number if applicable.
  • Carefully package the items to be returned, ensuring that they are well protected during transit.
  • Include the RA number (if provided) on the package or prominently on a note inside the package.
  • Ship the package back to the designated return address provided by our customer service team. Please note that the cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part.

Refunds and Exchanges

Once we receive and inspect the returned items, we will process your refund or exchange. Here's what you can expect:

  • Refunds: If your return is approved, we will issue a refund to the original payment method used for the purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your financial institution's processing time.
  • Exchanges: If you would like to exchange the returned items for a different product, please indicate your preference to our customer service team. We will assist you with the exchange process, including any additional payment or refund adjustments if applicable.

Non-Returnable Items

Please note that certain items are non-returnable for hygiene and safety reasons. These items include but are not limited to customised or personalised products. We will clearly indicate if an item is non-returnable on the product page.

Damaged or Defective Items

If you receive damaged or defective packaging products, please contact our customer service team immediately. We will work with you to resolve the issue promptly, whether it involves replacement, refund, or any other appropriate resolution.

Contact Us

If you have any questions or require further assistance regarding our returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a smooth and satisfactory returns experience.