Frequently Asked Questions (FAQ)

  1. How long does it take to process and ship orders?

We strive to process and ship orders as quickly as possible. Typically, orders are processed within out cut-off time period for same business day. Once your order has been shipped, the delivery time will depend on the shipping method selected and your location. You will receive a tracking number to monitor the progress of your shipment.

  1. Do you offer international shipping?

Unfortunately, we do not offer international shipping at present.

  1. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are securely processed to protect your financial information.

  1. Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit the carrier's website and enter the tracking number to get the latest updates on your package.

  1. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request; however, please note that once an order has been shipped, we may not be able to make changes or cancel the order.

  1. Do you offer custom printing or branding options?

Yes, we offer custom printing and branding options for our packaging products. Whether you need your company logo, design, or specific text printed on the packaging, we can help you create a customized solution. Please contact our customer service team for more information and to discuss your specific requirements.

  1. What is your return policy?

We offer a 30-day returns policy for eligible items. If you are not fully satisfied with your purchase, you can initiate a return within 30 days of delivery. Please refer to our Returns Policy page for detailed information on how to initiate a return and the eligibility criteria.

  1. How can I contact your customer service team?

You can reach our customer service team by phone at 01702 805 285 during our business hours. Alternatively, you can send us an email at info@refurbishedorder.com. We strive to respond to all inquiries as quickly as possible.